Privacy Policy

Privacy Notice, dated March 2025.
If you have any questions you wish to ask, contact our administration address: Broomwood House, Lancet Lane, Loose, Kent ME15 9SA; or email DataAdmin@Capstoneinternational.com

Thank you for visiting our website.

Your personal data

Cookies: we use no cookies on our website

Social media features and widgets: our website does not currently include any social media features

We solely collect information about you when you provide it to us, either through your use of the contact form on our website, or by you contacting us by phone, email, or postal services.

Use of your data

Under GDPR we are required to have legal basis for processing data of any individual natural person. As an organisation registered in England, we apply the same standard of service and processing for all our clients around the globe.

Legal bases for processing are given to be one of the following:

where we require the information to perform a contract with you (e.g. to deliver the services that you have requested);
where we have your consent to do so, and in this case you have the right to withdraw or refuse to give your consent at any time. This will not however affect the lawfulness of any processing based on your consent before you withdraw it;
where the processing is necessary for our legitimate interests (and those legitimate interests are not overridden by your interests or fundamental rights and freedoms); or
where we need to comply with a legal or regulatory obligation.

To give you practical examples: we may use the information that we hold about you in the following ways:

Responding to enquiries: we will use your contact information and any information that you send to us to respond to your questions, requests for information or complaints. Depending on the nature of your enquiry, we may do this on the basis of performing our contract with you, our legal obligations, or our legitimate interests of providing you with the best service and understanding how we can improve our products and services based on your experience.
Providing our products and services: we use your information to provide you with the products and services for which you have shown interest, requested information for, or contracted us to deliver. This processing is necessary to perform our contract with you.
Legal requests: we may need to use your information to comply with a legal obligation such as to respond to a court order or a request from a supervisory authority or government, or to prevent fraud.
Marketing: we may use your information to provide you with information about our products and services, offers and events that we consider may be of interest to you. This information will relate to our own products and services only, and we will not provide your information to third parties for marketing purposes. We send these communications either on the basis of your consent (where you have specifically consented to receiving such communications) or in accordance with our legitimate interests of growing our business.

Who we share your information with

We will only disclose your information in the circumstances below:

Our service providers: we may only disclose your information to a third party service providers who hosts our website where there is a direct request from you or us, or a need to be answered.

Compliance with legal obligations and enforcement of our rights: we may also have to disclose your information if this is reasonably required to:

comply with any applicable law, regulation or legal process or to respond to a request from a government or a regulatory body.
enforce our agreements, policies and website terms of use.
protect the security or integrity of our products and services.

Other users within your organisation: where your organisation purchases products or services from us covering multiple authorised users and contacts, we may disclose your information to other users within your organisation, in order to deliver or products and services.

How we store your information

At your request we will provide you with information about whether we hold any of your personal information and provide a copy of this information to you. You may update, amend or request deletion of your personal information as described.

Where Capstone International is the Data Controller of the information you have the rights provided to you under GDP regulations.

If you would like to exercise any rights, please contact us. To protect your privacy and security, we may take steps to verify your identity before complying with the request.

You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. In the UK, this is the Information Commissioner’s Office https://ico.org.uk/.

How long we keep your information

We will retain your information for as long as your account is active or as needed to provide our products or services or otherwise fulfil the purposes described in this policy, including for the purposes of satisfying any legal, accounting or reporting requirements. If you wish to delete your personal information at any time, please contact us. If we are unable to comply with that request, for example because we need to retain some or all of your information to comply with a legal obligation, we will let you know and will explain why.

Changes to our privacy policy
We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will post a notice on the homepage of our website.